Terms of Service & Privacy Policy

1. Acceptance of Terms

By accessing this website or engaging PanelReady Health ("PanelReady Health," "we," "us," or "our") for provider credentialing, re-credentialing, or related services, you ("Client," "you," or "your") agree to be bound by these Terms of Service. If you do not agree, please do not use this site or our services.

2. Description of Services

PanelReady Health provides done-for-you provider credentialing, re-credentialing, and payer panel enrollment services for medical and dental practices, including but not limited to CAQH profile setup and maintenance, payer application submission and follow-up, re-attestation and renewal tracking, and closed-panel appeal filing. The specific scope of services, pricing, and guarantee terms for your engagement are set out in your signed service agreement, which controls in the event of any conflict with this page.

3. Eligibility

Our services are intended for licensed medical and dental practices and the administrators authorized to act on their behalf. By engaging our services, you represent that you have the authority to submit provider information and documentation on behalf of your practice and each provider involved.

4. Fees, Guarantee & Payment

Setup fees and monthly service fees are billed as described in your signed service agreement. Our service guarantee, including submission timelines, follow-up cadence, and any applicable refund terms, is defined in that agreement. Nothing on this website constitutes a binding guarantee independent of the terms in a signed agreement.

5. Client Responsibilities

You agree to provide accurate, complete, and timely provider documentation and information. Delays or errors in credentialing caused by incomplete or inaccurate information provided by you are outside our control and may affect timelines described in your service agreement.

6. Intellectual Property

All content on this website, including text, graphics, logos, and the PanelReady Health name and marks, is the property of PanelReady Health and may not be copied, reproduced, or used without our prior written consent.

7. Limitation of Liability

To the fullest extent permitted by law, PanelReady Health shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our services, including delays caused by third-party payers, insurers, or government systems that are outside our reasonable control. Our total liability for any claim shall not exceed the fees paid by you for the specific service giving rise to the claim.

8. Indemnification

You agree to indemnify and hold harmless PanelReady Health, its owners, and personnel from any claims, damages, or expenses arising from your breach of these Terms or from inaccurate information you provide to us.

9. Termination

Either party may terminate services as described in your signed service agreement. Provisions relating to confidentiality, liability, and payment for services already rendered survive termination.

10. Governing Law & Disputes

These Terms are governed by the laws of the State of Ohio, without regard to conflict of law principles. Any dispute arising from these Terms or our services shall be resolved in the state or federal courts located in Ohio.

11. Changes to These Terms

We may update these Terms from time to time. Continued use of our website or services after changes are posted constitutes acceptance of the revised Terms.

12. Information We Collect

We collect information you provide directly, including practice and provider contact information, provider count, credentialing and licensing documentation, CAQH and payer enrollment details, and information submitted through our qualifying survey and booking forms. We also collect standard technical information such as IP address, browser type, and pages visited through cookies and similar technologies.

13. How We Use Information

• To perform credentialing, re-credentialing, and related services on your behalf
• To communicate with you about your account, applications, and scheduled calls
• To qualify inquiries and route them appropriately
• To improve our website and services
• To comply with legal and regulatory obligations

14. HIPAA & Protected Health Information

The information we handle in the course of credentialing is primarily provider and practice business information, such as licenses, malpractice history, and payer enrollment records, rather than patient health information. Where our services involve access to protected health information as defined under HIPAA, we enter into a Business Associate Agreement with the practice and handle that information in accordance with HIPAA's applicable requirements. If you have questions about our Business Associate Agreement, contact us using the information below.

15. Cookies & Advertising

We use cookies and similar tracking technologies, including advertising pixels from platforms such as Meta (Facebook/Instagram) and Google, to measure the performance of our advertising and understand how visitors use our site. You can control cookies through your browser settings. Disabling cookies may affect how parts of this site function.

16. How We Share Information

We share information with insurance payers, CAQH, and other third parties as necessary to perform credentialing services on your behalf. We do not sell your information to third parties. We may share information with service providers who support our operations (such as hosting and scheduling tools), each bound by appropriate confidentiality obligations, or as required by law.

17. Data Security & Retention

We maintain reasonable administrative, technical, and physical safeguards designed to protect the information we handle. We retain information for as long as needed to provide services and comply with legal, regulatory, and recordkeeping obligations, after which it is securely deleted or de-identified.

18. Your Rights & Choices

You may request access to, correction of, or deletion of the personal information we hold about you, subject to our legal and contractual obligations to retain certain records. To make a request, contact us using the information below.

19. Children's Privacy

Our services are intended for business use by licensed medical and dental practices and are not directed at, nor do we knowingly collect information from, individuals under the age of 18.

20. California & State Privacy Rights

Depending on your state of residence, you may have additional rights regarding your personal information, including the right to know what information we collect and the right to request deletion. To exercise these rights, contact us using the information below.

21. Contact Us

Questions about these Terms, our Privacy Policy, or a Business Associate Agreement can be directed to:
PanelReady Health, a brand of Iron Phoenix LLC
850 Euclid Ave Ste 819, Cleveland, OH 44114
[email protected]